Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We", "Us" or "Our" means Oracle Components trading as LogiBuy and autovents.net. "You" or "your" means the person accessing, using or ordering from our website over the Internet.
These terms and conditions were last updated on August 13th, 2004.
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Disclosed agent
Oracle Components act as agent in the sale of goods which are supplied by us directly to you. The contract of sale then exists between you and Oracle Components. These terms and conditions cover all sales made through this website.
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Prices, description and availability of goods
All prices are shown in GBP (Pounds Sterling). Any prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be mispriced. No contract exists between you and Oracle Components for the sale to you of any product unless and until we accept the order by taking payment for the goods. We aim to verify prices as part of our payment processing procedures. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
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Sales tax
Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
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Payment methods
Online orders must be paid for by credit or UK debit cards. Postal orders may also be paid for by cheque. You cannot pay in installments. We accept Visa (including Delta), Mastercard, American Express, Switch, Solo, and Eurocard. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
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Delivery arrangements
Your order summary will display the goods you have purchased, we will supply you an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some 'made to order' goods may take longer. The delivery costs may vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the product descriptions.
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Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of goods made to the customer's personal specifications.
Oracle Components will provide returns information with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund).
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. If however the goods are faulty then the postage costs will be refunded.
We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
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Complaints
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: customer.services@autovents.net
Telephone: +44 (0) 1279 408247 - our lines are open 9:00 am to 5:00pm (UK) Mondays to Fridays - or fax: +44 (0) 1279 408123.
We aim to:
Acknowledge complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process
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Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the autovents.net website are the property of Oracle Components and/or NLB Engineering Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
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Privacy Statement
Our privacy statement can be found at www.autovents.net/uk/privacy.php.
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Notification of Changes
If we change our Terms and Conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
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Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer.
Oracle Components, trading as autovents.net and LogiBuy, is registered in England & Wales. Company registration number 5045250.
